Look for our rabbitPAY Street Teams in your community to help you get started!
Beginning July 9 through July 31, our rabbitPAY Street Teams will be out in the community to answer your questions and help you get set up with our new fare payment system.
Whether you want to:
📱 Download the rabbitPAY app
💳 Register your smartcard
🚌 Learn how to pay and validate your fare
❓ Or simply ask questions about the new system…
We’re here to help every step of the way!
rabbitPAY makes riding easier with convenient payment options, fare capping, free transfers, and more.
Look for our rabbitPAY Street Teams in these locations on weekdays from July 9 through July 31:
Regular Sites (daily or every other day):
- King Street Station Transfer Center, 213 W. King Street, York, PA
- Market Square Transfer Center, 213 Market Street, Harrisburg, PA
- Amtrak Station Shelters, 4th Street & Chestnut Street, Harrisburg, PA
- Strawberry Square (Atrium), 320 Market St, Harrisburg, PA
- Gettysburg Transfer Center, 103 Carlisle Street, Gettysburg, PA
Select Dates:
- Camp Hill Mall GIANT (Community Rooms) , 3301 E Trindle Road, Camp Hill, PA (July 16, July 24, July 31)
- Farmers on the Square, 2A N Hanover Street, Carlisle, PA (July 22)
- Gettysburg College, 300 N Washington Street, Gettysburg, PA (July 14, July 24)
- Guthrie Memorial Library, 2 Library Place, Hanover, PA (July 14, July 22, July 30)
- Northern Dauphin Human Services, 295 State Drive, Elizabethville, PA (July 16, July 27)
- Shippensburg Buses, 73 W. King Street, Shippensburg, PA (July 10, July 15, July 21, July 23, July 29)
- Wellspan York Hospital (Main Entrance), 1001 S George Street, York, PA (July 15, July 17, July 21, July 23, July 27, July 29, July 31)
How to Use rabbitPAY for Fixed Route and Stop Hopper Buses
rabbitPAY is the easy way to prepay for bus fares and passes. Download and buy passes on the rabbitPAY smartphone app, purchase and load funds onto a
rabbitPAY smartcard, or buy traditional paper tickets from rabbittransit office locations. Riders can choose the most convenient payment method or mix and match according to preference. This guide contains all the information needed to start using rabbitPAY today! Click here to download the app!
Equipment Overview
Validators
Orange bus pass validators are located at the front of buses near the driver. When boarding, either tap your rabbitPAY card on the top to pay the fare, or scan the QR code on your paper ticket or smartphone pass near the bottom reader.
Fareboxes
Large black fare boxes are located at the front of the bus near the driver and orange validator. If paying in cash, place cash into the slot on top of the farebox. Exact change is required. Change cards are not available. Look for new fareboxes after July 21, 2026.
Loading Your Account
To add money to a rabbitPAY account, download the rabbitPAY smartphone app from the app store and create an account.
No smartphone? Log in to pay.rabbittransit.org on a computer or tablet and add money to a rabbitPAY account online.
GET A rabbitPAY CARD
You can get a rabbitPAY card from a rabbittransit office location. There is a replacement fee of $3.00 for lost cards.
LOST OR STOLEN CARD?
rabbitPAY accounts can be frozen until a new card is obtained and linked to the account. Log into the rabbitPAY app or pay.rabbittransit.org, go to Account Settings, and select “Lost Card.” Follow the instructions to freeze the account temporarily.
HOW TO LINK A rabbitPAY CARD
Log in to the rabbitPAY app or pay.rabbittransit.org. Under “Account Settings,” select “Add a rabbitPAY card” and input the card information. The card will be linked and can be used to tap & pay single-ride fares when boarding buses.
Sales Locations and Hours
To get a rabbitPAY smartcard or paper ticket, visit a rabbittransit office location:
rabbittransit Harrisburg Office
901 N. Cameron Street, Harrisburg
Hours: Weekdays: 8:00AM-4:00PM,
Saturdays 9:00AM-1:00PM
Strawberry Square Office
320 Market St, Harrisburg
Hours: Weekdays, 10:00AM-3:00PM
rabbittransit York Office
415 N. Zarfoss Drive, York
Hours: Weekdays: 8:00AM-5:00PM
King Street Station Transfer Center
213 W. King Street, York
Customer Service Window Hours: Weekdays, 7AM-7PM
Transfers
Riders who use a rabbitPAY method of payment (smartphone, smartcard, or paper ticket) to pay their fare can transfer between fixed route buses for free. Smartphone passes and paper tickets expire (2) consecutive hours after activation (digital pass) or being scanned (paper tickets).
Riders paying cash should alert the driver of their first bus that they need a transfer. The driver will give the rider a paper transfer ticket that will need to be scanned at the orange validator on the next bus.
A small transfer upcharge fee may apply for riders transferring between fixed routes, commuter, and microtransit. Transfers are valid for 120 minutes or two trips from first validation. Transfers are used to complete a trip across multiple routes or services and can not be used on same routes or return trips.
| Issuing Route | Fixed Urban | Fixed Rural | Stop Hopper | Commuter |
|---|---|---|---|---|
| Fixed Urban | FREE | FREE | $0.50 | $2.00 |
| Fixed Rural | $0.50 | FREE | $1.00 | $2.50 |
| Stop Hopper | FREE | FREE | FREE | $1.50 |
| Commuter | FREE | FREE | FREE | FREE |
3 Convenient Ways to Pay Your Fare
Good: rabbitPAY Paper Ticket
Purchase a rabbitPAY paper ticket through a rabbittransit office location.
Validate your fare through the ticket. To board, point the QR code on the paper ticket toward the bottom of the validator on the bus.
Better: rabbitPAY Smartcard
Get the reuseable rabbitPAY smartcard from a rabbittransit office location, then reload as needed through pay.rabbittransit.org.
Validate your fare through the smartcard. To board, scan the card with the reader located at the top of the validator on the bus.
🏅Best: rabbitPAY Smartphone App
Download the rabbitPAY app and purchase a fare or pass from within the app.
Validate your fare through the mobile app. To board, open the app and navigate to the Fares tab. Select a fare, then point the QR code to the bottom of the validator on the bus.
Account Benefits
💲 Use purchased passes or account wallet; exact fare every time!
↔️ Transfers included with ticket. No risk of losing physical pass and paying again.
🏷️ Discounted passes available online, anytime. Pre-pay and go!
✅ Easy tap-and-go, contactless payment.
🛡️ Lost Card? Request to deactivate it and protect your account! Contact customer service with your account details and we can deactivate the card. If you find it, we can re-activate it!
⏰ 24/7 access to view funds, passes, and make purchases to your account.
🪙 Fare capping for select modes! Only pay the equivalent of a 31-day fixed route pass in a month. After that, ride free for the rest of the month!
👨👩👦 Pay for multiple riders at the same location with one card.
Fare Capping
Fare capping means fairer fares on your phone!
When you use the rabbitPAY e-wallet for fixed route urban and rural routes, instead of buying passes in advance, you earn them as you go. Once you reach the cost of a month pass, you can ride free for the rest of the calendar month (when you pay with rabbitPAY).
🪙 You’ll never pay more than a month pass in a month
🪙 Pay as you go, and only pay for the trips you actually take!
🪙 Get the savings of a pass, without the upfront cost.
🪙 Once you reach the cost of a month pass, you ride FREE until the next month!
How Does It Work?
Earning a Month Pass:
Once you’ve paid the equivalent of a month pass in a calendar month, you can ride free for the rest of the month. Here’s an example:
- Julia uses the bus to get to and from work every weekday and to go shopping on the weekend.
- She uses the Adult fare, so she pays $1.80 each way.
- After two weeks, she’s spent over $55.00, and she automatically earns a month pass. The rest of her rides are free for the month!
Card Types
Standard rabbitPAY Card
Tap the card on top of the orange validators in buses to pay a single-ride fare. Purchase multi-ride passes at rabbittransit office locations.
rabbitPAY Paper Tickets
Purchase of paper tickets is available for select fare options such as 1-ride and 11-ride passes.
FAQs
General Information
What is rabbitPAY?
rabbitPAY is a contactless fare collection system that allows you to prepay for bus fares and use them when you board.
What are the benefits of using rabbitPAY?
rabbitPAY provides a cashless, convenient way to pay for your fare, with more options to save and flexible ways to ride.
What are the different ways I can pay with rabbitPAY?
You can pay for your fare using the rabbitPAY mobile app, a reusable smartcard, or a paper ticket, depending on what is most convenient for you.
Can I use more than one payment method?
Yes, rabbitPAY allows you to mix and match payment methods, so you can use the option that works best for you at any time.
Mobile App
How do I use the rabbitPAY mobile app to buy fares or passes?
You can download the rabbitPAY app on your smartphone, create an account, and purchase fares or passes directly within the app.
How do I use the mobile app when boarding the bus?
To board, open the app, go to the “Tickets” menu, select your pass or wallet, and scan the QR code at the validator on the bus.
What else can I do in the mobile app?
In addition to purchasing fares, the mobile app allows you to explore routes, plan your trip, and save favorite addresses for future use.
Smartcard
What is a rabbitPAY smartcard?
The rabbitPAY smartcard is a reusable card that allows you to store fares and passes and use them when boarding the bus.
How do I get a rabbitPAY smartcard?
Smart cards can be programmed by customer service at rabbittransit office locations (York/Harrisburg offices, York Transfer Center, and Strawberry Square). Register your smartcardwith an email address so you can log in and manage your account at pay.rabbittransit.org.
Can I register more than one card to the same email address?
Yes, you can register multiple cards under the same email address.
I don’t have an email address. Can I still use a smart card?
Yes, however the smart card will not be able to be linked to a smartphone app account. Riders using smartcards without a valid email address will need to go online to pay.rabbittransit.org or visit a Customer Service window to add money to their card wallet or to purchase passes.
How do I use the smartcard when boarding?
To board, simply tap or scan your smartcard on the validator located at the front of the bus.
Can I replace a lost smartcard?
Yes, lost smartcards can be replaced, but a replacement fee may apply.
How do I link the smartcard?
If you purchase a smart card anonymously through a rabbittransit office location, contact customer service to link to your personalized user account. The main benefit of this is loss protection.
Paper Tickets
Can I still use paper tickets with rabbitPAY?
Yes, you can still purchase and use paper tickets if you prefer a traditional payment method.
How do I buy a paper ticket?
You can purchase a single-ride paper ticket from a rabbittransit office location.
How do I use a paper ticket when boarding?
To board, hold the QR code on your paper ticket up to the validator on the bus to scan it.
Riding & Validation
How do I validate my fare when boarding the bus?
You can validate your fare by scanning a QR code from your mobile app or paper ticket, or by tapping your smartcard on the validator.
Where is the validator located on the bus?
The validator is located at the front of the bus and is used to scan QR codes or read smartcards.
Account & Support
Where can I manage or reload my account?
You can manage your account and reload fares or passes online at pay.rabbittransit.org.
Who can I contact if I need help with rabbitPAY?
If you need assistance, you can contact customer support at 1-800-632-9063.
Other Questions:
What happens to my existing passes after July 21? Can I still use them?
You can continue to use your existing passes (including Token Transit) until they run out. Token Transit passes will be accepted until the end of October 2026. If you still have Token Transit passes on your phone at the end of October, our customer service team will work with you to transfer your existing passes to your rabbitPAY account.
I have a senior pass. Is it still good?
Yes, your senior free fare pass is still acceptable for boarding. Stay tuned for more information on a new rabbitPAY senior card in the future to make your boarding time easier!
Are there restrictions on eligibility for fare capping?
Yes. Instead of buying single-ride passes, riders who add money to their virtual wallet and tap-to-pay will be eligible for fare capping. For more information about fare capping, click here.
Will there still be transfers between buses?
Yes. All fixed route bus passes include unlimited free transfers for up to two (2) hours. There may be a transfer charge to transfer from one bus service to another, such as transferring from a fixed route to a rabbitEXPRESS or Capital Region Commuter route. Click here for more information about transfer charges.
I currently receive my bus passes from a local community organization. How will that work in the future?
rabbittransit is beginning our coordination efforts with local community organizations to identify the best process to manage individual organizational needs. In the meantime, passes that have been distributed can continue to be used as normal through the end of October 2026.
Fare Chart
| FARE | PRICE |
|---|---|
| Adult 1-Ride Cash | $2.00 |
| Half-Fare Cash | $1.00 |
| rabbitPAY Adult 1-Ride | $1.80 |
| rabbitPAY 11-Ride | $18.00 |
| rabbitPAY 1-Day | $5.25 |
| rabbitPAY 31-Day Adult | $55.00 |
| rabbitPAY 31-Day Student* | $47.00 |
| Senior (65+) | FREE |
| Child w/Fare-Paying Adult** | FREE |
| Transfers*** | See fare chart below |
| ADA | $4.00 |
| PWD | $4.00 |
| FARE | PRICE |
|---|---|
| Adult 1-Ride Cash | $2.00 |
| Half-Fare Cash | $1.00 |
| rabbitPAY Adult 1-Ride | $1.80 |
| rabbitPAY 11-Ride | $18.00 |
| rabbitPAY 1-Day | $5.25 |
| rabbitPAY 31-Day Adult | $55.00 |
| rabbitPAY 31-Day Student* | $47.00 |
| Senior (65+) | FREE |
| Child w/Fare-Paying Adult** | FREE |
| Transfers*** | See fare chart below |
| ADA | $4.00 |
| PWD | $4.00 |
| FARE | PRICE |
|---|---|
| Adult 1-Ride Cash | $1.50 |
| Half-Fare Cash | $0.75 |
| rabbitPAY Adult 1-Ride | $1.25 |
| rabbitPAY 11-Ride | $12.50 |
| rabbitPAY 1-Day | $3.75 |
| rabbitPAY 31-Day Adult | $40.00 |
| rabbitPAY 31-Day Student* | $34.00 |
| Senior (65+) | FREE |
| Child w/Fare-Paying Adult** | FREE |
| Transfers*** | See fare chart below |
| ADA | $3.00 |
| PWD | $3.00 |
| FARE | PRICE |
|---|---|
| Adult 1-Ride Cash | $1.50 |
| Half-Fare Cash | $0.75 |
| rabbitPAY Adult 1-Ride | $1.25 |
| rabbitPAY 11-Ride | $12.50 |
| rabbitPAY 1-Day | $3.75 |
| rabbitPAY 31-Day Adult | $40.00 |
| rabbitPAY 31-Day Student* | $34.00 |
| Senior (65+) | FREE |
| Child w/Fare-Paying Adult** | FREE |
| Transfers*** | See fare chart below |
| ADA | $3.00 |
| PWD | $4.00 |
| FARE | PRICE |
|---|---|
| Adult 1-Ride Cash | $2.50 |
| rabbitPAY Adult 1-Ride | $2.25 |
| rabbitPAY 11-Ride | $22.50 |
| rabbitPAY 1-Day | $6.75 |
| rabbitPAY 31-Day Adult | $80.00 |
| Senior (65+) | FREE |
| Child w/Fare-Paying Adult** | FREE |
| Transfers*** | See fare chart below |
| FARE | PRICE |
|---|---|
| Adult 1-Ride Cash | $4.00 |
| rabbitPAY Adult 1-Ride | $3.60 |
| rabbitPAY 11-Ride | $36.00 |
| rabbitPAY 1-Day | $9.00 |
| rabbitPAY 31-Day Adult | $120.00 |
| Senior (65+) | FREE |
| Child w/Fare-Paying Adult** | FREE |
| Transfers*** | See fare chart below |
| FARE | PRICE |
|---|---|
| Adult 1-Ride Cash | $4.00 |
| rabbitPAY Adult 1-Ride | $3.60 |
| rabbitPAY 11-Ride | $36.00 |
| rabbitPAY 1-Day | $9.00 |
| rabbitPAY 31-Day Adult | $120.00 |
| Senior (65+) | FREE |
| Child w/Fare-Paying Adult** | FREE |
| Transfers*** | See fare chart below |
| Issuing Route | Fixed Urban | Fixed Rural | Stop Hopper | Commuter |
|---|---|---|---|---|
| Fixed Urban | FREE | FREE | $0.50 | $2.00 |
| Fixed Rural | $0.50 | FREE | $1.00 | $2.50 |
| Stop Hopper | FREE | FREE | FREE | $1.50 |
| Commuter | FREE | FREE | FREE | FREE |
*Student riders 17 years of age and under qualify for discounted fares. Student rabbitPAY cards can only be purchased at the King Street Station transfer center or rabbittransit’s main office locations. Riders may be asked for proof of age.
**Child must be under 44” in height and accompanied by an adult
***Transfers are valid for 120 minutes or two trips from first validation. Transfers are used to complete a trip across multiple routes or services and can not be used on same routes or return trips.