Keystone Health Transit Pass Program
Keystone Health has partnered with Token Transit and rabbittransit to provide rides on Stop Hopper at no cost to patients. Using the Token Transit mobile app, Keystone Health will send passes directly to a patient’s phone via the Token Transit app. Token Transit is a mobile ticketing app that lets you pay for and ride public transit with your phone. With the Token Transit app, you can purchase, activate and board using just your phone. All of your passes are stored in the cloud, and retrievable on any mobile device. Get started in just 4 easy steps:
1. Download
Download the free “Token Transit” mobile app from Google Play (Android) or the App Store (iPhone). You can also text “TOKEN” to 41411 to receive a download link.
2. Purchase
Select rabbittransit from the menu of available participating transit agencies, and follow the prompts to purchase your pass via a credit or debit card. If a pass has been purchased for you, it will appear in the “stored passes” section of the app.
3. Activate
When you are ready to ride, tap your pass within the app to activate it. Active passes will be displayed under “passes in use,” which immediately appears when the Token Transit app is opened. They display a “time left” section with time remaining until the pass expires. Passes that have not been activated yet will be displayed under “stored passes,” and can be stored as long as you like.
4. Ride
As you board the bus, show the bus operator your digital ticket. And you’re good to go!
Frequently Asked Questions:
Can I request a refund?
Passes are not transferable or replaceable. All sales are final. However, if you experience technical issues, please contact Token Transit, at help@tokentransit.com.
When do I need an internet connection?
An internet connection is required in order to purchase and activate your pass.
Once activated, how long do I have to use my pass?
Active passes will be displayed under “passes in use,” which immediately appears when the Token Transit app is opened. They display a “time left” section with time remaining until the pass expires. Passes that have not been activated yet will be displayed under “stored passes,” and can be stored as long as you like.
Is there a record of expired passes?
Yes, you can view a log of your past actions by going to your Account Settings and selecting ‘History.’ There will be a new entry every time you use a pass.
Can I have a receipt for my pass purchase?
Yes, but in order to do so, you will need to make sure that you include your email address when you register your account. Receipts will be sent to the email address associated with your account.
What if my battery dies while my pass is active?
You are responsible for keeping your phone charged while using your pass. Refunds will not be issued if your phone’s battery dies while your pass is active.
What happens to my account if I lose my phone?
Your passes and payment information are linked to the account associated with your phone number. They are not linked to your physical phone. Logging in with your phone number on a new device will restore your previous pass and payment information.
I need help with the app!
Should you experience any technical issues with the app, please contact Token Transit, at help@tokentransit.com. For more information, please visit the Token Transit FAQ page.