How It Works

Token Transit is a mobile ticketing app that lets you pay for and ride public transit with your phone. With the Token Transit app, you purchase, activate and board using just your phone. All of your passes are stored in the cloud, and retrievable on any mobile device. Get started in just 4 easy steps:

1. Download

Download the free “Token Transit” mobile app from Google Play (Android) or the App Store (iPhone). You can also text “TOKEN” to 41411 to receive a download link.

2. Purchase

Select rabbittransit from the menu of available participating transit agencies, and follow the prompts to purchase your pass via a credit or debit card.

3. Activate

When you are ready to ride, tap your pass within the app to activate it. Active passes will be displayed under “passes in use,” which immediately appears when the Token Transit app is opened. They display a “time left” section with time remaining until the pass expires. Passes that have not been activated yet will be displayed under “stored passes,” and can be stored as long as you like.

4. Ride

As you board the bus, show the bus operator your digital ticket. And you’re good to go!

Frequently Asked Questions:

What is fare capping?

Fare capping limits how much you pay for all your trip in a day, week or month. Once your pass purchases and activations in a day, week or month add up to the value of a higher value pass you will automatically be provided the higher value pass to use for the remaining period of time.

 

Can I request a refund?

Passes are not transferable or replaceable. All sales are final. However, if you experience technical issues, please contact Token Transit, at help@tokentransit.com.

 

When do I need an internet connection?

An internet connection is required in order to purchase and activate your pass.

 

Once activated, how long do I have to use my pass?

Active passes will be displayed under “passes in use,” which immediately appears when the Token Transit app is opened. They display a “time left” section with time remaining until the pass expires. Passes that have not been activated yet will be displayed under “stored passes,” and can be stored as long as you like.

 

Can I pay for more than one pass and pay for those traveling with me?

Yes, you may purchase and store multiple passes. Once multiple passes are purchased, you may activate as many passes at a time as you like. If you are traveling with others, and have activated multiple passes on a single phone, simply show the first activated pass to the driver, which will note how many passes are currently activated.

Can I purchase and send passes as gifts?

Yes! You can purchase and send passes to others by visiting https://www.tokentransit.com/agency/rabbittransit/send. Once purchased, the pass(es) will automatically be sent to the recipient’s phone via the Token Transit app, and he/she will receive a text notification that the pass(es) is available.

 

Is there a record of expired passes?

Yes, you can view a log of your past actions by going to your Account Settings and selecting ‘History.’ There will be a new entry every time you use a pass.

 

Can I have a receipt for my pass purchase?

Yes, but in order to do so, you will need to make sure that you include your email address when you register your account. Receipts will be sent to the email address associated with your account.

 

What if my battery dies while my pass is active?

You are responsible for keeping your phone charged while using your pass. Refunds will not be issued if your phone’s battery dies while your pass is active.

 

What happens to my account if I lose my phone?

Your passes and payment information are linked to the account associated with your phone number. They are not linked to your physical phone. Logging in with your phone number on a new device will restore your previous pass and payment information.

 

Is my credit card information secure?

All personal and credit card information is securely stored, using Token Transit’s encrypted Payment Card Industry Data Security Standard (PCI DSS) compliant server.

 

I don’t have a credit or debit card. Can I go to Customer Service Center with cash or a check to pay for and load passes onto the app?

No. The only form of payment accepted on the Token Transit app is credit or debit card.

 

I need help with the app!

Should you experience any technical issues with the app, please contact Token Transit, at help@tokentransit.com. For more information, please visit the Token Transit FAQ page.

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