Shared Ride is bus service that provides consolidated trips between customers’ origins and destinations that are not well served by scheduled route bus service. Often referred to as “Paratransit,” Shared Ride operates during limited hours and specific travel areas. There is a required application and reservation process. 

Despite being a door-to-door service, Shared Ride does not provide “taxi” service and is not a non-stop ride for one person. Different riders are grouped together depending upon their travel time and location(s). Shared Ride does not provide emergency medical transportation services. 

There are many individual programs within Shared Ride service. Each of these is governed with a different set of regulations, funding sources, reporting standards and service delivery guidelines. No two passengers’ trips or experience are the same.  

Paratransit transportation is available for seniors, persons with disabilities, persons with mental health/intellectual and developmental disabilities and those willing to pay full fare who do not qualify for other funding sources. 

paratransit passenger on a vehicle