Flexibility is at your fingertips with rabbittransit’s new on-demand shuttle. Stop Hopper is similar to other ride-share services where customers can use a smartphone app to request a ride to and from anywhere they wish to travel within the service zone boundaries. Following a ride request, the app will provide an estimated pick-up time, track rides in real-time, and provide an alert upon arrival. Stop Hopper also offers a convenient option to connect with fixed route service. Stop Hopper is only $2.00 per one-way trip and is FREE for seniors with a registered Free Fare ID card for fixed route!
Schedules & Maps
Stop Hopper operates Monday-Friday, 7:00AM-7:00PM. Click below to view the service areas!
Stop Hopper is just $2.00 a ride. However, there are special considerations that may save you money!
- Transferring from rabbittransit’s fixed route system with a valid transfer is only a $0.40 upcharge.
- Children under 38″ ride for free with a fare paying adult.
- Seniors (65+) ride free with a registered Free Fare ID Card for fixed route!
How to Book a Ride
Watch the tutorial!
Why is rabbittransit changing apps?
rabbittransit has a new microtransit software provider along with the new branded app. This change was largely based on identified areas of opportunity found by both riders and staff during the pilot stage of the Stop Hopper on-demand service. We made this transition with the intent of improving on the rider experience and improving the capabilities of the system.
What does this mean for me (as a rider)?
One of the biggest changes is a new app. Users will be required to create a new account linked to the Stop Hopper service. While we know this can be a challenge, rabbittransit is supporting this transition with on-board ambassadors prior to launch, but we highly encourage reaching out via Customer Service for step by step assistance!
How do I ride?
How you ride is still very much the same! You can book via the app, call, or walk-up to the vehicle.
What’s new with the “Stop Hopper” app?
Some of the more noticeable features include: rider profile to support user settings or needs such as WAV (wheelchair accessible vehicle) requirements, use of in-app credit card payment, in-app trip feedback, improved SMS communication capabilities between the Stop Hopper team and riders, promotional code and discount opportunities, the ability to share and refer the app to others, an account history, social media support, etc.
…I don’t see the Stop Hopper vehicle?
Using the Stop Hopper app you will be notified via text when your driver has arrived to pick you up. You may also monitor where the bus driver is among their trips on their way to pick you up at any time. If you used another method such as call-in, we recommend waiting at the pick-up location and calling into customer service if the vehicle hasn’t arrived within 15 minutes of your estimated pick-up as identified by the scheduling representative. Please be aware that this is an on-demand service and wait and travel times may adjust based on other riders.
…I need to cancel my trip?
You can cancel your trip at any time from the Stop Hopper app or via calling in to customer service at any time. Please be aware that cancelling and rebooking a trip will not improve your place in the booking queue so we’d encourage you to wait a half hour to hour before rebooking due to high wait time. Credit cards are not charged until the ride is complete.
…I want to transfer to or from fixed route?
Request a transfer from the driver when boarding the fixed route or Stop Hopper vehicle. Remember that if you’re transferring to the Stop Hopper from fixed route there is a $0.40 upcharge due at boarding. You can pay this via cash while boarding or credit card in the Stop Hopper app by toggling the “XFER” button when scheduling the trip.
…I have a bike/stroller/mobility device, etc.?
We can accept and secure devices on-board. Space may be limited for bicycles. Those traveling with a wheelchair or other mobility devices should indicate that when booking a trip via their rider profile special settings “wheelchair accessible” toggle. For additional passengers needing a WAV, use the “+” beside the word “passengers” while booking the trip and select the WAV option.
…I want to bring groceries, bags, etc?
Customers can have as many bags as they can carry in their arms OR personal shopping carts can hold. Personal shopping carts are permitted onboard. All items must be kept out of the aisles.
…I want to provide feedback, comments, or suggestions?
Please contact customer service to file a customer report. These comments and suggestions will be used to evaluate the service during the pilot and will be taken into account for any planned expansion. You can call 1-800-632-9063 or email firstname.lastname@example.org.