COVID-19 UPDATE

UPDATE 5/22/20:

rabbittransit Counties Transitioning to Yellow Phase

As several counties rabbittransit serves move to the yellow phase on Friday, May 22, a trip purpose expansion will go into effect beyond life-sustaining trips.  Trips taken should comply with Governor Wolf’s orders under the yellow status. Counties serviced by rabbittransit moving to the yellow phase include Adams, Columbia, Cumberland, Perry and York.

rabbittransit’s fixed route service will return to normal boarding procedures on Tuesday, May 26, 2020 via the front door and additional precautionary cleaning measures have been put into place.  Driver barriers have been installed as a means of social distancing between passengers and drivers as the organization plans to return to fare collection in the future. Face masks or coverings are a continued requirement to ride rabbittransit service.

For more information, please call our Customer Care Center at 717-846-RIDE or 1-800-632-9063 or visit www.rabbittransit.org.

 

UPDATE 5/8/20:

Beginning Sunday, May 10, we have expanded the schedules of fixed route services. To view the newly modified schedules, please visit https://www.rabbittransit.org/covid-19-schedules-may/

UPDATE 4/22/20:

With the recommendation of Governor Wolf for all Pennsylvanians to wear a mask, all passengers riding our services must wear a mask, bandanna or scarf to cover their mouth and nose. Due to the interest level and success of the donated mask initiative for riders, rabbittransit is actively seeking additional donations of cloth masks for our riders from our outside community.

Please call our Customer Service Care Center at 1-800-632-9063 or email info@rabbittransit.org if you would like to donate.

 

UPDATE 4/20/20:

rabbittransit Statement Regarding COVID-19 Case

On April 17, 2020, rabbittransit was informed that a Fixed Route bus operator had tested positive for COVID-19.  The operator last worked for the York bus service on Wednesday, April 15, 2020.  The York Fixed Route Operator is currently self-isolating at home in accordance with the guidelines established by the state health department and the U.S. Centers for Disease Control.

For reasons of privacy and confidentiality, we are not sharing the name of the employee directly impacted. We are working with this employee to communicate the support available for a full recovery during this challenging time.

rabbittransit advises any customer who has concerns about potential exposure to follow the CDC guidelines and self-monitor for symptoms.  Anyone who begins to exhibit symptoms should contact their health care provider.  The Authority has notified its employees of the situation and instructed them on the steps they should take.

rabbittransit continues to take extraordinary measures: increased sanitation of the work place touch points, sanitation fogging of the work place, social distancing in the office, rear boarding on fixed route, providing mandatory masks, gloves and hand sanitizers, and providing sanitation sprays and wipes, to name a few.

rabbittransit is an essential business according to the Pennsylvania Department of Transportation and Department of Health, providing life-sustaining services to the communities we serve.  rabbittransit will continue to encourage all employees and riders to practice good hygiene, take their temperature daily, report any health change immediately, wear a face/nose covering, practice social distancing and sanitation efforts to minimize the risk of infection.

UPDATE 4/14/20:
If you are a fixed route or paratransit rider and need transportation to a COVID-19 testing site, please call us at 1-800-632-9063 so we can better assist you in this process.


UPDATE 4/10/20:

In light of COVID-19, as an additional precautionary measure, rabbittransit will require all passengers on rabbittransit vehicles to cover their nose and mouth beginning Monday, April 13, 2020. The CDC recommends anyone leaving their homes to use face coverings to limit their potential exposure to the COVID-19 novel coronavirus.

rabbittransit bus operators will monitor compliance with the face covering requirement. Passengers not wearing an item to cover the nose and mouth will not be permitted to board the bus until they comply.    

Governor Wolf has offered the guidance– My Mask Protects You, Your Mask Protects Me.

Any passenger who believes their disability prevents them from complying with this mandate, a reasonable modification must be requested and approved by the Authority prior to boarding the bus.


UPDATE 4/9/20:

As the COVID-19 pandemic continues, our employees too are faced with the care and support of their families. This has resulted in a reduction of our workforce and will impact the level of service we are able to provide. As of Monday, April 13, we will further reduce York and Hanover fixed route service. New modified schedules can be found at www.rabbittransit.org/covid-schedules.

We understand the importance for transportation in your life and apologize for the challenges these changes may cause you.  We all hope that our lives will return to a normal state as soon as possible.   During the this time of great caution, we encourage you to limit your travel as much as possible and take only life-sustaining trips to access medical attention, buy food or reach employment at essential businesses.


UPDATE 4/3/20:

Governor Wolf issued a recommendation that all Pennsylvanians wear a mask when leaving home as COVID-19 cases steadily rise in the state.

Remember – My Mask Protects You, Your Mask Protects Me.

We are asking all passengers riding our services to wear a mask, bandana or scarf to cover your nose and mouth.


UPDATE 3/27/20:

Service Changes

In light of COVID-19, precautionary measures rabbittransit has implemented include free fare,  rear boarding and following social distancing protocols. Out of an abundance of caution for rabbittransit employees and the general public, we request that passengers only ride for life-sustaining needs (medical appointments, employment, groceries).  Additionally, we have modified the schedules of fixed route and EXPRESS services.

Modified fixed route schedules begin March 29, 2020. Click here to view fixed route schedules.


UPDATE: 3/25/20:

Current 31 Day Pass Customers

This is an unprecedented time of uncertainty for all of us. rabbittransit understands the need for flexibility as places of business are making decisions to protect employees and subsequently our community, by allowing employees to work flexible schedules and/or from home.

To support these measures, rabbittransit will permit customers who purchased and activated a 31 day pass between March 2 and March 16, and have only used it for two weeks or less, to be eligible to receive an 11 ride pass; which does not expire.  No monetary refunds are available.

To limit social interaction during the COVID-19 situation, customers must mail the March activated pass to our office and include a return mailing address.  If no return address is included, rabbittransit will not be able to issue the 11 ride pass.

Replacements will need to be processed at rabbittransit’s Administrative Office.  No immediate replacements will take place at the Downtown Transfer Center.  Passes must be mailed into our rabbittransit Administrative Office, no exceptions.

Mailing Address:

rabbittransit Monthly Pass Replacements

415 North Zarfoss Road

York, PA 17404

For those who purchased digital passes we are coordinating with our vendor Token Transit. Please stay tuned for more details.


UPDATE: 3/20/20:

The rabbitEXPRESS will run on a reduced schedule beginning Monday, March 23. Click here to view the schedules.


To further protect our employees, beginning Monday, March 23, 2020, rabbittransit will not collect fares on any Fixed Route, rabbitEXPRESS, or Stop Hopper service.  We continue to expect passengers to only ride for life-sustaining service (medically necessary, food access or employment), otherwise, we strongly encourage you to stay home at this time.   


We are asking that passengers please make donations to support the continuation of service.  Donations can be made at the Transfer Center, online or by mail:

rabbittransit

415 N. Zarfoss Dr

York, PA 17404

 

Please do not give donations to bus drivers.


Related to the COVID-19 pandemic – rabbittransit is reducing the hours of our customer service department. Starting on Monday, March 23, customer service will be available only between the hours of 7AM and 5:30PM, Monday through Friday.


UPDATE: 3/19/20:

In order for rabbittransit to continue to provide life sustaining service, we are calling on our customers for assistance. We need to create “social distancing” for our operators. rabbittransit is temporarily roping off the priority seating area surrounding the driver. We ask that you please refrain from sitting in this area. If you are an ADA eligible or senior passenger and are not able to access seating in another part of the bus, please notify the driver for assistance. Thank you for your cooperation. If you have any questions, please contact rabbittransit directly at 1-800-632-9063.


UPDATE: 3/16/20:

Today, Governor Wolf called for a shutdown of all nonessential businesses.  He has asked that people stay home to eliminate as many physical contacts as we can to prevent this strain of COVID-19.   https://www.governor.pa.gov/newsroom/

 

To honor the Governor’s request, rabbittransit is asking our customers to do the following:

 

  • Please limit your fixed route transportation to essential needs only.  These may include trips to work, medical and grocery stores.
  • Shared Ride reservations will only be taken for essential needs, such as work, medical and grocery shopping.

 

Stay home when you can.  Be Safe.  Thank you for doing your part to keep our community as safe as possible.


Much has happened in the past few days related to COVID-19.  The Governor has asked that large gatherings be canceled statewide, sports leagues have been suspended, schools put on leave with many moving to virtual classrooms.

 

We want to update you on what these latest developments mean for riding transit.

 

We continue to follow — and encourage you to as well — the advice of the Pennsylvania Department of Health and the Centers for Disease Control and Prevention (CDC).  Currently, there are no recommendations to limit any transit service. Health experts understand transit is vital to the community and many people are dependent on our services to get where they need to go. While many events and other social gatherings may be canceled, people still need to get to work, medical services and the grocery store. We take this responsibility very seriously.

 

The Pennsylvania Department of Health is recommending “social distancing” — that you maintain six feet of distance between yourself and other people to help prevent the spread of COVID-19. With more people working remotely and prioritizing their travel needs, there is more space on vehicles.  We do ask that you remain respectful to and of other people.  When you don’t have to travel, it is best to stay home.

 

We continue to clean our vehicles with disinfectant nightly. Just remember that these surfaces are only clean until someone touches them or coughs/sneezes nearby.

 

Preventing the spread of COVID-19 is a team effort, so please follow the recommendations of the CDC:

  • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing or sneezing.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Stay home when you are sick.

 

For more information https://www.health.pa.gov/topics/disease/Pages/Coronavirus.aspx