Advance Safety Focused Model • Implement and achieve strong acceptance of SMS - Safety Management System. • Minimize safety risks and provide safe service. • Champion adoption of technological safety features for vehicles. Improve the Public Transportation Experience • Modernize and improve customer communication infrastructure. • Improve the speed and reliability of transit performance. • Promote seamless transfers between transportation modes and systems. • Increase the number of transit stops that have amenities. • Ensure equitable distribution of services and resources. STRATEGIES 1 Create a Compassionate Customer Service Culture • Focus system-wide training around courtesy and efforts to reduce compassion fatigue. • Implement call center quality assurance program. • Champion privacy and protect personal information. Explore New Mobility Platforms • Evaluate emerging mobility solutions to meet community needs. • Pilot alternative “mobility as a service” products and services. • Leverage technology to advance mobility for consumers. HUMAN-CENTERED MOBILITY Provide reliable, equitable mobility options that adapt to meet the needs of customers.