These guidelines indicate when a vehicle will be in certain areas at certain times. Requested trip times must fall within the guidelines. If your trip time and/or destination falls outside of the times, your trip request may be denied. If this concerns a medical trip, we suggest calling your medical provider to negotiate an appointment time that falls within the travel guideline parameters.
Return Trip Procedure
Running late? If you are at a medical provider and your appointment time is being delayed, please call us or have a representative from the doctor’s office call the rabbittransit Call Center immediately. It is good practice upon arriving at your medical appointment to check in with staff to alert them that you are riding rabbittransit and inquire if the doctor you are planning to see is currently running on schedule. We want to avoid having the vehicle arrive for your return trip before you are seen by the medical provider.
Except for ADA Complementary Paratransit riders, all passengers who “no show” a trip will be automatically cancelled for all other scheduled trips for the day. It is the responsibility of the passenger to call at least one (1) hour in advance of the scheduled return trip (or subsequent trip) if the passenger still needs a ride. If the passenger contacts rabbittransit less than one hour before the scheduled return trip (or subsequent trip), the passenger may be required to pay full fare. ADA passengers will be required to call in to cancel all trips, failure to do so will result in an additional “No Show.”
Order of Drop-Off
The order of passenger pick up and drop off is not just based on geographical location.
Each funding agency of the various Paratransit programs designates a different and specific set of regulations to which rabbittransit must adhere. These program regulations dictate how the service is provided and affects the order of passenger drop off and pick up. Multiple vehicles may be sent to one location, for example a senior center, to pick up different sets of people as the vehicles travel to different parts of the county.
Special Needs Riders
While drivers have had some training for individuals with special needs, please understand that they may not be aware of all the conditions of these individuals, or special arrangements that must be made.
If a passenger cannot be left unattended, it is the responsibility of the caregiver to make the necessary arrangements to have an escort at the drop-off point when the driver gets there. It is the caregiver’s responsibility to be available as soon as the bus arrives.
rabbittransit encourages passengers with special needs to utilize a personal care assistant to ensure success in their transportation.
Seat Belts & Car Seats
All passengers and escorts are required to wear a seat belt if one is available on a paratransit vehicle.
On paratransit vehicles, customers must provide appropriate car seats according to Pennsylvania state law including: car seat for children under age four (4) and a booster seat for children between the ages of four (4) and seven (7). We will not transport passengers on paratransit vehicles if appropriate car seats are not provided. Subcontractors may use school buses, which do not always accommodate car seats or contain seat belts, but these items are not required on school buses.
This information is subject to and contingent upon changes to Pennsylvania state law. rabbittransit requires passengers to follow Pennsylvania state law.
- Remain seated while vehicle is in motion.
- Eating, drinking, and smoking on rabbittransit vehicles is prohibited.
- Please do not disturb or harass other passengers.
- Audio or video devices are allowed as long as headphones are used.
- Conversations on cellular devices should not distract the driver or other passengers.
- Please refrain from using profane language.
rabbittransit may discontinue the service of any customer who endangers the safe operation of the vehicle, endangers another passenger, themselves, or the rabbittransit driver.
rabbittransit reserves the right to require an escort that is arranged for by the customer or designee when necessary.
Summer Camp Riders
Summer camp programs are facilitated through the Medical Assistance Transportation Program and provide fixed route reimbursement, mileage reimbursement, or door-to-door transportation to county children to and from summer therapeutic camps. The mode you use will be determined by rabbittransit staff based on your needs. See further details within the MATP program description here. Final determination of eligibility for the MATP Program is made by rabbittransit based upon the Department of Human Services state system guidelines.
The same application process applies for how to register for the MATP Summer Camp Program. Summer Therapeutic Activities Program (STAP) staff will coordinate the trip reservations with rabbittransit. While we do not have a specific age limit for children to ride the bus, you may be required to provide an escort for your child(ren). Cases will be reviewed as necessary by rabbittransit.
The Summer Therapeutic Activities Program (STAP) provider should receive the child at the program retaining any items belonging to the child (back packs, car seats, boosters, straps, etc.). It is pertinent that a parent/guardian or a responsible adult is available at the door-to-door location to accept the child and their belongings (back packs, car seats, boosters, straps, etc.) when being dropped off in the afternoon.