ERH PROGRAM

We understand that customers may have concerns about not having a car available in case of an emergency. That is why we offer the Emergency Ride Home (ERH) program in conjunction with our partner Commuter Services of Pennsylvania. rabbittransit and Commuter Services provides registered participants who use the rabbitEXPRESS service with a reliable emergency ride home should an unforeseen circumstance arise causing the passenger to leave work early or stay late.

ELIGIBILITY

Any passenger who commutes to work and uses the rabbitEXPRESS service at least twice a week and who enrolls in the program is eligible for the Emergency Ride Home benefit. To enroll, call 1-866-579-RIDE or visit www.pacommuterservices.com/application-form.php

REGISTRATION

Passengers must pre-register with Commuter Services via fax, mail-in form, or online submission.

HOW TO REGISTER

1. Read through this page and the Emergency Ride Home Information Sheet and ERH Frequently Asked Questions:
   Commuter Services ERH Program: PDF | Word

2. Completely fill out the ERH Program Enrollment Application:
   PDF | Word

3. Return the ERH Program Enrollment Application to Commuter Services by fax 717-718-0020 or mail to 2951 Whiteford Road, Suite 201, York, PA 17402 . You may also complete the registration form online at: www.pacommuterservices.com/application-form.php

4. After your registration has been processed by Commuter Services, an information packet will be mailed to you. In the packet will be an ERH Fare Reimbursement Form. You must use this form for reimbursement. This form can also be found online at: www.pacommuterservices.com/images/Emergency-Ride-Home-application.pdf
   ERH Reimbursement Application: PDF | Word

PROGRAM USE

The program is limited to those who traveled using rabbitEXPRESS, but cannot travel home by their usual means due to any of the following circumstances:

Illness or severe crisis of the participant or of a family member ( Immediate family is husband, wife, child, brother, sister or parent.)

If you have a non-routine work demand that:

• could not have been anticipated before departure for work that day;

• is required by a supervisor;

• causes you to work overtime so that you cannot commute by rabbitEXPRESS.

Transportation systems delays will be reimbursed if there is not another alternative available later.

Unauthorized use or abuse of the program may result in loss of privileges. If you have any questions regarding qualified trips, please contact Commuter Services at 1-866-579-RIDE.

Participants in the Emergency Ride Home Program may obtain a ride up to six times per calendar year, per commuter.

PROCEDURE FOR TAKING ERH TRIPS

Passengers must pre-register for the program.

NOTE: rabbittransit and Commuter Services’ ERH is a service reimbursement program. You will be required to pay the taxi fare or locate an alternative ride and Commuter Services will reimburse your taxi fare or mileage for the trip based on the federal mileage reimbursement rate.

1. When the need to take an ERH trip arises, call the cab company of your choice for taxi service or find alternative means for transportation (such as with a coworker). Please do not call rabbittransit or Commuter Services for service reservations. Cab company numbers can be found in the yellow pages of your local telephone book or online. You are responsible for finding your mode of transportation for the ERH trip.

2. After your ERH trip has been completed, you will need to fill out the ERH Fare Reimbursement Form, fully and completely, and return it to Commuter Services by fax or mail with a copy of your taxi receipt (if applicable) within thirty (30) days following any trip. This form can be found online at: www.pacommuterservices.com/images/Emergency-Ride-Home-application.pdf

3. Commuter Services will process your reimbursement within 45 days of receipt of the properly completed ERH Reimbursement Form. Commuter Services may contact the commuter to verify information and eligibility and will provide you with a new ERH Reimbursement Form with your reimbursement check.

Please call Commuter Services at 1-866-579-RIDE if you have any questions about the Emergency Ride Home Program.