ERH PROGRAM

We understand that customers may have concerns about not having a car available in case of an emergency. That is why we offer the Emergency Ride Home (ERH) program. rabbittransit provides registered participants who use the rabbitEXPRESS with a reliable emergency ride home should an unforeseen circumstance arise causing the passenger to leave work early or stay late.

ELIGIBILITY

Any pre-registered passenger who uses the rabbitEXPRESS service and holds a current and active Monthly or eleven (11) ride pass.

REGISTRATION

Passengers must pre-register with rabbittransit via fax or mail-in form. After your registration has been processed by rabbittransit, an information packet will be mailed to you including the official ERH Fare Reimbursement Form.

PROGRAM USE

The program is limited to those who traveled using rabbitEXPRESS, but cannot travel home by their usual means due to any of the following circumstances:

Illness or severe crisis of the participant or of a family member

If you have a non-routine work demand that:

• could not have been anticipated before departure for work that day; is required by a supervisor;

• causes you to work overtime so that you cannot commute by rabbitEXPRESS.

• Use is permitted when the normal commute mode would cause delays greater than one (1) hour.

Unauthorized use or abuse of the program may result in loss of privileges. rabbittransit may charge passenger the cost of any unauthorized use or abuse of the program. Unauthorized use includes but is not limited to personal errands, pre-planned appointments, business travel, mass transit delays or disruptions, and weather-related events.

Participants in the Emergency Ride Home Program may obtain a ride one (1) time per month up to three (3) times per year.

HOW TO REGISTER

1. Read through the Program and Policy information (this document).

2. Completely fill out the Registration Form and read and sign the Terms and Conditions for Passenger Participation and Release of Liability Form:
   PDF | Word

3. Return the Terms and Conditions for Passenger Participation and Release of Liability and Registration Form to rabbittransit by fax or mail.

4. After your registration has been processed by rabbittransit, an information packet will be mailed to you. In the packet will be an official ERH Fare Reimbursement Form. You must use this form for reimbursement. Copies of the form will not be accepted.

PROCEDURE FOR USE

Passengers must pre-register for the program.

NOTE: rabbittransit’s ERH is a service reimbursement program. You will be required to pay the taxi fare and rabbittransit will reimburse your taxi fare up to $75.00 per trip.

1. When the need for service arises, call the cab company of your choice for taxi service. Please do not call rabbittransit for service reservations. Cab company numbers can be found in the yellow pages of your local telephone book.

2. After your ERH trip has been completed, you will need to fill out the original ERH Fare Reimbursement Form, fully and completely, and return it to rabbittransit with a copy of your taxi receipt within five (5) business days of trip.

3. rabbittransit will process your reimbursement within 15 days of receipt of the properly completed ERH Reimbursement Form. rabbittransit will provide you with a new ERH Reimbursement Form with your reimbursement check.