All Paratransit trips require an advance reservation. All reservations must be made by 11:00AM the business day before your appointment; however, you may request a reservation as far ahead as two weeks. You must call with your requests by 11:00AM on Friday for trips on Saturday, Sunday or Monday.
Note: There is an exception for trips of the ADA Complementary Paratransit Program, which can be scheduled the day before your trip during regular business hours of 8:00AM – 5:00PM, Monday – Friday.
To schedule a reservation for transportation, call the rabbittransit Call Center at 1-800-632-9063.
The Call Center is open between 7:00AM and 7:00PM, Monday through Friday, and between 7:45AM and 3:00PM on Saturday.
You must speak with a person; requests for trips left on the voicemail will not be accepted. We suggest avoiding Mondays from 7:00AM-9:00AM, which is a peak call time.
Passengers are responsible for notifying rabbittransit of any address or phone number changes by 11:00AM the business day before the trip.
Different programs have different co-pays. Co-pays range in amounts because each passenger utilizes different funding sources. Please see Shared Ride Fares for detailed Fare Charts pertaining to funding sources and trip purposes. A rabbittransit Call Center representative will confirm the cost of your co-pay for the specific trip you are booking at the time of reservation.
rabbittransit utilizes subcontractors to provide transportation. This means a passenger may be picked up by different providers in different types of vehicles (i.e. taxi cab, mini-van, van, bus, etc…). Not all vehicles will include a rabbittransit logo or signage, but a transportation company name should appear on the vehicle.