Accessibility Features/Reasonable Modification

rabbittransit offers a convenient, accessible and safe way for people with disabilities and senior citizens to get around. rabbittransit believes in equal opportunity and inclusion for people with disabilities and senior citizens, consistent with the requirements of the Americans with Disabilities Act (ADA). To accomplish that, rabbittransit works hard every day to ensure that all of our services are accessible and ready to meet our customers’ needs. 

Modifications to Policies and Procedures: The Central Pennsylvania Transportation Authority may make reasonable modifications to policies and programs to assist people with disabilities in achieving equal opportunity to enjoy all of its programs, services and activities. Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in the Central Pennsylvania Transportation Authority’s programs, services or activities, should contact mobility planning at 717-846-7433, or via mail at 415 Zarfoss Drive, York, PA 17404, or via email at mobilityplanning@rabbittransit.org as soon as possible. All effort should be made to make requests 48 hours before the scheduled event. Should you want to appeal the decision related to a reasonable modification request, please click the appeal form. 

ADA VISITOR PROCEDURE

A visitor is defined as someone who does not reside in the jurisdiction or the jurisdiction or jurisdictions served by the public entity or other public entities with which it coordinates paratransit service.

Complimentary paratransit service must be provided to ADA eligible individuals who travel outside of the region in which he/she lives.  If an individual has not been certified as eligible by another public entity but can claim that they are ADA paratransit eligible, they are entitled to “presumptive eligibility” and must be provided with 21 days of service.  Individuals that are not certified by another transit agency will be expected to provide documentation from his/her place of residence explaining the nature of his/her disability.  The 21 days of service that a visitor receives must be calculated as any combination of 21 days during any 365 day period beginning with the visitor’s first use of the service.

If a visitor has been granted complimentary paratransit service in his/her home region, the conditions determined by the home transit agency will be followed.  The individual’s home transit agency will be contacted to verify the individual’s conditions. 

If the individual claims that they are ADA paratransit eligible but have not been certified by another transit agency, other documentation will need to be reviewed.  Doctor verification will be needed and a physical assessment may be needed to determine the individual’s conditions specific to the York County Transportation Authority’s system.  Once the individual provides the proper documentation the individual will be granted “presumptive eligibility” for a period of 21 days.

Procedure on Reasonable Modification document - Word | PDF

Procedimiento Sobre Modificaciones Y Adaptaciones Razonables - Word | PDF

The ADA does not require the Central Pennsylvania Transportation Authority to take any action that would fundamentally alter the nature of its services, create a direct threat, or are unnecessary to enable use of service.