rabbittransit operates its programs without regard to race, color, or national origin.
Toward this end, it is YATA’s objective to:
The responsibility for carrying out YATA's commitment to this program has been delegated to the Executive Director by the Board of Directors. Staff is responsible for the day-to-day operations of this Program and the Compliance Officer who will receive and investigate Title VI complaints which come through the complaint procedure. However, all managers, supervisors and employees share in the responsibility for making YATA's Title VI Program a success.
Additional information concerning YATA’s Title VI obligations and the complaint procedure can be obtained by calling (717) 849-0709.
If you believe that you have been excluded from participation in, denied the benefits of, or subjected to discrimination based on race, color or national origin under YATA’s program of transit service delivery or related benefits, you may file a complaint with the YATA Compliance Officer, Patricia Miller, 1230 Roosevelt Avenue, York, PA 17404 or by telephone (717) 849-0709. Click here to download a complaint form. We encourage you to make your complaint in writing.
All complaints will be investigated promptly. Reasonable measures will be undertaken to preserve any information that is confidential. The YATA Compliance Officer will review every complaint, and when necessary, assign a neutral party to investigate. At a minimum the investigating officer will:
Upon completion of the investigation, the YATA Compliance Officer will complete a final report for the Executive Director with a copy to the General Counsel. If a Title VI violation is found to exist, remedial steps as appropriate and necessary will be taken immediately. The Complainant will also receive a final report together with any remedial steps. The investigation process and final report should take no longer than twenty-five (25) business days. If no violation is found and the complainant wishes to appeal the decision, he or she may appeal directly to the Executive Director of YATA, 1230 Roosevelt Avenue, York, PA 17404.
Complaints may also be filed with the Federal Transit Administration’s Office of Civil Rights, no later than 180 days after the date of the alleged discrimination, 1760 Market Street, Suite 510, Philadelphia, PA 19103-4124, Phone: (215) 656-7070.
The Compliance Officer shall maintain a log of Title VI complaints received from this process which log shall include the date the complaint was filed; a summary of the allegations; the status of the complaint; and actions taken by YATA in response to the complaint. Should YATA receive a Title VI complaint in the form of a formal charge or lawsuit, the General Counsel shall be responsible for the investigation and maintaining a log as described herein.
YCTA Title VI Compaint Form: PDF | Word